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If YouŽre interested in
Rock ŽnŽ Roll, maybe
this is for You... |
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| Shipping & Returns |
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We ship within the European Union with Hermes Logistic Group.
Each shipment costs 15.00 Euro (max. weight 25 kg).
We only ship on advance payment per bank transfer.
Passing of Risk When Shipping the Order
If, at the request of the purchaser, the merchandise is shipped then with the delivery to the purchaser the danger of an accidental loss or accidental deterioration of the merchandise is passed to the purchaser. This is independant if the shipping of the merchandise is done from the place of delivery or who pays for the shipping cost. Olafs Online Store bears the risk of accidental loss or accidental deterioration of the goods on the way from the warehouse to the purchaser. Olafs Online Store will not be liable for any losses, costs, damages, charges, or expenses caused by any delay or failure of delivery of the goods. Olafs Online Store shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered by any event or circumstances beyond our reasonable control. Insurance will be paid as soon as the carrier has determined that the goods are lost.
Merchandise Deficiencies
If despite all employed carefulness the delivered merchandise exhibits a deficiency that already was present at the time of passing of the risk, then we will, except where not notified in time, mend or exchange the merchandise. The customer is required to allow an adequate period of time for the rectification. If the rectification fails two times or more then the customer may cancel the purchase or demand a price reduction. Claims because of deficiencies of new merchandise become time-barred after 24 months after the customer received the merchandise (12 months for business-to-business transactions). Claims because of deficiencies of used merchandise become time-barred after 12 months after the customer received the merchandise (0 months for business-to-business transactions). Before any merchandise is sent back our confirmation is to be obtained. Claims because if deficiencies are not valid when the merchandise only varies slightly from the condition that was agreed upon, when the useability is only impacted insubstabtially, when natural wear occurred or when damages occurred after the passing of risk which can be attributed to wrong usem abuse, insufficient care, excessive strain, inappropriate operation or extraordinary external influences. If third parties make improper repairs, modifications or changes then no claims are valid for these or the resulting consequences.
Merchandise Returns
Customers may cancel an order which was placed by means of telecommunications within 14 days after receipt of the merchandise by issuing a statement that they wish to withdraw from the contract. Olafs Online Store grants an unconditional right to return the merchandise for a period of 14 days from the date of delivery. It is sufficient to send the parcel within the period fixed via parcel or if the merchandise is not shippable via parcel then it is sufficient to send us your request to return the merchandise within the period fixed. It is not necessary to provide a reason for returning the merchandise, but it would be nice of you if you would let us know.
Exempt from return are software, DVDs, CDs, books, records and custom made and custom ordered products (including merchandise cut to a specific length, such as fabric). In the case of a return of merchandise we will bear the shipping cost back to us if if the value of the merchandise is above 40,00 Euro. In the case that the payment will be refunded the refund of the payment will be done by bank transfer. This will be done immediately, the latest 30 days after the receipt of the free of defects, undamaged, complete merchandise. If the merchandise was used then we have the right to demand a compensation. Also you are obligated to compensate for use of the merchandise. You are also obligated to compensate for the loss of value if the merchandise shows signs of use or was damaged. |
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